Orders:
1. How do I place an order?
To place an order, simply browse our website and add your desired items to the cart. Once you’re ready to checkout, click on the cart icon, review your order, and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. Choose the method that suits you best during checkout.
3. Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed.
4. How will I know if my order has been confirmed?
After placing your order, you will receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.
5. When can I expect my order to arrive?title
Delivery times vary based on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-3 business days, and you can expect delivery within 5-7 business days.
Shipping & Returns:
1. What shipping options do you offer?
We offer various shipping options to cater to your needs, including standard, expedited, and express shipping. During checkout, you can select the option that best suits your timeline and budget.
2. How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order through our website or the carrier’s website.
3. Do you charge for shipping?
Shipping fees may vary based on your location and the shipping method selected. We often offer free shipping on orders over a certain amount, which will be highlighted at checkout.
4. What is your return policy?
At TLC, we want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 30 days of receiving it. The item must be in its original condition and packaging.
5. How do I initiate a return?
To initiate a return, please contact our customer service team for instructions. They will provide you with a return authorization and details on how to send the item back.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), net banking, UPI, and digital wallets like PayPal and Google Pay. Choose the one that’s most convenient for you at checkout.
2. Is my payment information secure?
Absolutely! We prioritize your security by using industry-standard encryption and secure payment gateways to protect your personal and payment information.
3. Can I pay with cash on delivery (COD)?
Yes, we offer a cash on delivery (COD) option for select locations. This option will be available at checkout if applicable to your area.
4. What should I do if my payment fails?
If your payment fails, please ensure your details are correct and try again. If the problem persists, contact our customer support team for assistance or try using a different payment method.
5. Can I split my payment between two methods?
Currently, we do not offer the option to split payments between two methods. However, you can use your preferred method from the available options during checkout.